Customer Testimonials
They got the best service crew, friendly, respectful and funny! Will be going back every time my vehicles need work ! Martin is the best !
I had a great experience with the sales team at Clary. I really appreciate the follow through of the team even after the purchase
Exceptional service that they provide there and very helpful answering all the questions we had.
Easy to schedule service, Jedidiah kept me informed and very pleasant to work with. I wikl be back
Our experience at your dealership was nothing short of phenomenal. Your staff was great our salesman. Joe was excellent like to thank you for delivering the truck to our address. Also, thank you very much. We will recommend everyone we know to check you guys out. God bless you and everyone at Bud Clary Toyota thank you.
Max is one of the best service advisors at Bud Clary Toyota! Always does a good job at explaining the service that was done on my vehicles and answers any questions I may have. Highly recommend!
Very nice salesman, cared about our needs and wants and even fulfilled his promises whether or not he made a mistake.
I came in early, with the hope of getting done early-and it worked. Max is always courteous and supportive of my needs with my Rav - he had good suggestions for additional care and also understanding that I needed to bring the Rav back later for that work.
Staff is very helpful and friendly. All questions answered in a timely manner. Good communication.
Great to work with. Made it an easy transaction and we love the 4 Runner
Sales staff were too busy to help me, i waited at the front counter over 15 minutes without anyone approaching me. One salesman walked rapidly buy me and said I get right to you, he later walled by me without acknowledging my presence
I have left about messages for Tony Lee to call me and have not received his call.
Like my service associate, Max! He pays attention to details and answers all my questions. Great guy!
My oil change was completed even faster than the time quoted. I had a very positive experience from start to finish. The staff was friendly, professional, and provided excellent customer service. Everything was quick, easy, and hassle free. I would definitely recommend them and will be back
I thought i had sent you a message previously. We always receive extra special work and communication with you. We always trust the work you do and how you keep us updated and what might be needed in the future. Thank you for all you do.
I bought a vehicle from Bud Clary back in March 2026 and ended up getting into an accident just 6 months after getting it. It was devastating. Izzy, Doug, Edgar and Ty all did everything they could they get me into a another car fast as my window with the rental was closing. I am very grateful I went back to Buc Clary.
Recently purchased a new set of tires. Worked with Max who was good to work with. I requested to just throw the old set in the back of my truck as I was going to keep them. I was still charged for tire disposal even though the dealership did not dispose of them for me. When I complained they said they could not remove the charge as it was bundled with something else. Pretty deceptive practice in my opinion. My trust with this dealership has been declining for quite a while, pretty much gone now.
I recently sold my 2017 Chevy Silverado to the dealership, and the transaction was facilitated by Maria Chaves. I couldn’t have asked for a better experience working with Maria. She was friendly, professional, knowledgeable, answered all my questions, and made the entire process a breeze. I really appreciated her honesty and truthfulness not to mention great customer service. Thank you very much Maria.
Guys here are great, just have to call, schedule, drop off and wait for them to call me for pick up. Easy as that! Great service as always . Thanks Martin & Jed!
Love the friendliness and great service there. Always professional and helpful. Will be going back soon to service my other car! Thank you !
Toyota has been our brand of choice since I purchased a Toyota Tacoma when we lived in Southern California. After relocating to the Yakima area, we needed a Toyota dealership to upgrade our transportation.
Bud Clary Toyota in Union Gap was the closest dealership. We helped one of our sons purchase a RAV4 from that dealership and were impressed with how the deal went. So we felt comfortable going there.
In 2023, we leased a 2024 RAV4 Hybrid. We loved the car and the way it was serviced during the lease. So when the lease neared completion, we decided to step into ... Read More DealerRater - Sep 9, 2026
Mersades did a great job for us. Good communication throughout the purchase. Good explanation on the car.
Jed does such a great job! I am so happy with his service. The unfortunate part is that when your service man is not there, they don’t seem to value you. Before and after my appt. I felt dismissed “it will just be a minute” which turns into 20-30 min wait while someone sells something or they make calls. I am here right now spending money, please consider taking care of me first. Then attend to potential clients.
Everyone was professional! While only a LOF service they got my vehicle in on time and completed about ten minutes ahead of schedule. I will be going back to this dealership!
My service advisor, Jonathan, is a Rock Star! Jonathan was thorough and spot on on service time to complete my maintenance needed. I appreciate his patience and honesty at every visit!
Tony was super helpful and made the experience quick and easy! Took care of me even though I didn’t have appointment on a busy Saturday. Will be coming again no matter what as long as Tony is there.
Max dud my service and he was great. I asked for a different tech MOT KONATHAN AND MAX was perfect. It’s because he was so much better than Jonathan, he will be the reason I don’t switch to Wenatchee or Issaquah
Unfortunately not a good experience. Took my car in for a simple oil change. They balanced my tires incorrectly, car rode terrible. Called to have them look at it and they were going to charge over $100 to just look at my car let some extra charges to fix their mistake. Accidents happen, however, to charge for something I didn’t cause is ridiculous. Took the car to commercial tire and had a wonderful FREE experience. They fixed the problem, explained the weights had come off and corrected it.
I bought a brand new RAV4 from the dealership with an extended warranty and every time I go in for service they try to upsell me hundreds of dollars worth of service. I should not have to pay for. Bad business I had both of my daughters by brand new cars as well and they are getting the same Upsell when they go for service.
I am extremely disappointed with the service department at Bud Clary Toyota.
During the purchase process for my 2026 Toyota Tacoma, a rattle in the sunroof was identified during the test drive. I made it clear that I would purchase the truck once the rattle was repaired. The service department claimed the issue had been fixed, so I proceeded with the purchase. Unfortunately, the rattle was not fixed.
Since then, the truck has been back to the service department four times in less than three months for the same issue. The repeating theme has been that the technician claims they are ... Read More DealerRater - Sep 3, 2026
Received polite courteous efficient service with convenient taxi home and back when car was ready. First time service from Jedidiah.
We had an appointment for 10:50 we arrived twenty minutes early and they told us that the wait time would be 45 min to and hour and half and for a simple oil change we didn’t leave until 12:30. Why would you have appointments if you’re going to allow walk ins to mess with those appointments. People schedule these things around their lives anticipating a reasonable amount of time.
Courteous, quick, easy. I I brought two young granddaughters with me and they were provided coloring books and crayonsto keep them busy..
Service was fine however received a text that Toyota was interested in our car as a trade in. I'm only interested in a Crown Signia. We asked if they had any and were told there were two on the lot. When we got there to see and test drive they did not have any. I felt tricked for the two of us come down so they could try to push us in a different car. I rearranged my schedule and am not happy with those type of dealings (tactics).
Jedidiah has always been wonderful to me and my wife. Very proactive with coming up with a plan and delivery details and options as needed.
Very friendly and fast service.👍Easy to make an appointment and nice waiting room. Very thorough inspection and appreciated the link to the visual inspection of the engine and fluids.
I have been telling the service advisor that there is issues with my 26 Toyota BZ infotainment/apple car play not working and dropping calls literally from day one of owning… every time I’m in for service.
They basically brush me off and have an excuse as to why they can’t do an update which I know exists. This last time they said bring the car in they will update it. The guy even had it all printed out on a paper stating what the update was. Ok so I take a day off work to get it in ... Read More DealerRater - Aug 31, 2026
This is our second car purchase with Bud Clary, and once again, we couldn’t be happier. We previously purchased a new car and this time purchased a used car. Jose was fabulous to work with—prompt, knowledgeable, helpful, and always responsive. Doug delivered the car to us and made the entire process easy and enjoyable. The experience felt almost as convenient as buying a car online, but with the attentive, personal touch that made us feel completely comfortable with our purchase. Bud Clary is our family dealership, and we will absolutely buy from them again in the future!
We buy cars almost yearly, this was a great experience from beginning to end. They went above and beyond to help us and we got the exact vehicle we wanted at a great price and great customer service!
Jorge was great - even though I didn't purchase, I'd highly recommend these folks!
My salesman Jorge was awesome! He was on it and he worked with my questions and requests. They were fair with my trade and took care of me when timing didn’t line up with getting my new truck detailed. Very happy with Jorge and my experience. The financing was easy and seamless. Thank you very much.
Mathew was great. He had Me come back next day anytime for a quick spray of my cab filter. Quick it was!!
We are happy with this dealership. The whole process of trading in our car, and finding another one that fit our needs and budget, was very smooth. Thank you
Service agent did not review the vehicle status with me. After arriving home before filing the report I reviewed the report and had questions about future needed or not needed repairs.
The service advisors communicated well with me about the services our two cars needed and the time of completion.
The Ai receptionist is terrible. While service is decent, the price is extraordinarily high, and technicians are not very thorough. Maybe they're rushed?
Excellent service and courtesy backed up with knowledge and skill and awareness of customer needs and requirements.
This is why we stopped buying prius by Toyota. We loved our 2011 and 2017 but no more
Great service! I have always been very happy with the service dept. at Bud Clary Toyota.
This is our second car purchase with Bud Clary, and once again, we couldn’t be happier. We previously purchased a new car and this time purchased a used car. Jose was fabulous to work with—prompt, knowledgeable, helpful, and always responsive. Doug delivered the car to us and made the entire process easy and enjoyable. The experience felt almost as convenient as buying a car online, but with the attentive, personal touch that made us feel completely comfortable with our purchase. Bud Clary is our family dealership, and we will absolutely buy from them again in the future!
My car was brought in early and they brought it into the shop early. I was going out of town and within two hours of me being on the road. They had my car done because I was not going to be back until mid afternoon. Very pleased with the quickness of taking care of me as a client.
The wait time was very quick, and satisfied with the service and Jed was very friendly and courteous. Thank You
Great service! Friendly, courteous, fast, in and out within an hour. Free car wash in the end.
Good vehicle, some processes could improve. Average because trade-in value was low-balled, some important information was not disclosed early (e.g. Woodland Edition vs. Std. XLE trim), high-pressure cost adds pushed during finalization of financial documents not previously disclosed by sales. Finance person not listed below in "who I worked with". Also, Angel was not the primary sales person I worked with, Doug Case was. Service department is reliable if costly at times.
They were fast at get to your meet you.if had appointment r what u need. The parts little high. Like air filter and cab filter..
Great service as usual 😊 this time it took quite awhile for pickup. We went to Costco to wait and get picked up. All in all good service
I habe received nothing but great care at this establishmemt!! I habe received othing but good care under Bud Clary Toyota!! Would recommend this place to anyone every time
Exceptional professionalism. Taking care of what I need. Very cool people who are there to serve and enjoy doing it.
I always feel welcomed when arriving, I am informed of services needed or that are coming up but never feel preassured to complete services right then and there. My questions are always answered thoroughly. Staff is courteous and helpful especially when I have my children. I appreciate the rapport building and connecting with families on a more personable level. Thank you!
Joe was the sales person I worked with. He did a great job and deserves five stars.
contacted over 20 dealerships over the course of about a month to find the best deal on a newer SUV, and Bud Clary stood out from the beginning. They matched a price I had found elsewhere, and ultimately gave me the best deal and customer service. Most importantly, they respected the quote they had given me a couple weeks earlier, which is why I decided to buy from them.
Jorge and Angel were great to work with—no pressure, no pushy sales tactics, and they made the whole process easy. They also include a 3-month powertrain warranty, which was a nice ... Read More Google - Aug 12, 2026
In August, 2025 we purchased a 2014 Ford Explorer from Bud Clary Toyota of Yakima. We were allowed to test drive only a short distance which did not take into consideration the entire operating systems. The Order of Saint Patrick, a Catholic 201c3 dedicated to providing a safe living space for veterans in a tiny home community, issued a check for $5000 as a downpayment on the $9000 price. We also bought a warranty for $3000. They had us finance the loan through their bank and not ours. We drove the vehicle home and found there were serious issues with the vehicle. We returned and ... Read More DealerRater - Aug 11, 2026
Excellent service and courtesy vehicle. Enjoyed working with my coordinator. Great job and trusted service.
We’ve bought 3 vehicles from Yakima/Union Gap Bud Clary’s and have all of our services done here as well. Quality service, I.e. friendly and dependable service brings us back. The quality of Toyota automobiles first brought us and remains a reason to do business here. The financial manager, Ty Kirkham has been a consistent trusted adviser and assistant in financing.
Very friendly people with excellent service that help their customers with their vehicles and have a very noligable staff.
Helpful, understanding, fast, knowledgeable, thorough, comforting. Very great customer service, patient with me, explained paperwork!
Great job as always! Easy to get in and get out. Great people to work nice work keep it up.
Everything was on time, I felt slightly upsold with a tire alignment ; but every one was pleasant and helpful
Excellent service, 10k service finished in a timely manner. Everyone was very pleasant and welcoming!
Most of the people seem friendly but as soon as they think they have something you might want or need they act rude and pushey.
Just bought a Toyota bZ and am loving it so far. Jacob was very helpful in showing us vehicles and answering our many questions, even after the sale.
Inventory was a little backlogged, so we put down a deposit and waited about a month for the car to arrive, then took it on a test drive and went through the purchasing process. Jacob and the manager carefully explained our options and we decided to lease the vehicle, which seems like the right decision. Jacob even came in on his day off to complete the sale the day the car arrived (... Read More Google - Aug 2, 2026
Angel was/is very helpful, kind and present. Everyone who I met with was. It's the most comfortable I have felt buying a new car. The Rav4 sells itself and are preordered lately so absolutely no sales pressure. Then, the team had to teach me how to operate the hybrid and many of the computerized settings, and pair my phone, etc. I left feeling absolutely confident and awesome. Also, the follow up was, still is - invaluable. Great experience, great car, great team.
I had an excellent experience working with Jacob at Bud Clary Toyota of Yakima.He was honest, knowledgeable, and never made me feel pressured throughout the entire process.He took the time to answer all of my questions, made sure I understood my options, and worked hard to get me a great deal.
What stood out most was how straightforward and responsive he was.Buying a vehicle can be stressful, but Jacob made it easy from start to finish. If you’re looking for someone who genuinely cares about helping you find the right vehicle instead of just making a ... Read More Google - Aug 1, 2026
We arrived and were immediately greeted. Then the service clerk let us borrow his personal vehicle so the wife and I could go get breakfast while we waited for the service to be completed. Very much appreciated.
Isaac on your service team was helpful with determining various service needs on my vehicle. His follow up was prompt, and check out was smooth.
Received me right on time. Found a couple of items I really had not expected.
Bud Clary had good service, found a car in a timely manner. Would recommend for your Toyota needs.
The customer service was excellent, efficient, and responsive. Special things were for taking the time to find the best deal deal to my specific needs. His assistance was greatly appreciated.
I appreciate the communication and transparency of the work being done on my truck. I liked that they showed me a video of things that needed work so I can see for myself (that was a new feature) and I liked that I was able to select the services that I wanted with a reminder as to why those services are coming up due to the mileage. I was in the lobby for a fair amount of time, I had coffee as I worked on stuff and simultaneously receiving live updates. I checked out with a complimentary carwash (who also ... Read More DealerRater - Jul 30, 2026
Did not tighten drain plug after oil change and oil leaked all over the garage floor.
Efficient service. Max communicated with me throughout the service. All staff I came in contact with were knowledgeable and professional.
Ok very friendly service and efficient. Keep good contact with customer. I am very happy with the dealership.
Toyota service is excellent as always! Martin is very knowledgeable and answers my questions about my Toyota Highlander.
I have now bought my 2nd vehicle there. The sales staff and service staff are phenomenal! They really give you the red carpet treatment every time you walk in the door. The service department keeps you updated on the time during the service.
Usually friendly, helpful , timely and I believe approaches repairs in an honest manner . Unfortunately, the cost of current vehicle maintenance and repairs has gotten somewhat out of hand in general everywhere. Manufacturers need to work on reducing these needs and costs as it would be a great selling point.
Max did a very good job keeping me informed what was going on, future service requirements, and pulled my SUV into the garage so that I didn't have to get hot1
I am extremely disappointed with how Bud Clary Toyota of Yakima handled the concerns with my 2022 Tundra. My most serious complaint is that the truck has completely shut off while I was driving approximately four times, including three times after the recalled engine was replaced. Each time, I had to stop, place the truck in Park, and restart it.
The dealership drove the truck for 16 miles, found no stored codes, and could not duplicate the problem. I understand that intermittent problems can be difficult to diagnose, but I was essentially left with an unresolved safety issue and told to continue ... Read More DealerRater - Jul 28, 2026
Service coordinator was professional, helpful, knowledgeable and easy to work with. I hope to work with him again
Zoilo from Yakima and Joshua from Moses Lake worked together supporting me easily buying my old Prius and getting me a great new lease on a Camry. It’s my first new red car and it’s fantastic. Thanks everyone.
They are good to work with. helpful and friendly. They take care of our needs in a timely manner.
I really like this company and want to start by saying that the employees are consistently professional and friendly. Unfortunately, we’ve now taken our new 4Runner in for basic service multiple times, and every single time we’ve picked it up, there has been a new warning light on the dash that wasn’t there before. Our last visit resulted in an ABS light, and this most recent service left us with a tire pressure sensor light. On another they forgot to return our tire key, requiring an extra trip back into town to retrieve it. This recurring issue ... Read More DealerRater - Jul 27, 2026
Great service department that has always been helpful while I have been there for any type of service.
Always very communicative and helpful, I’ve very much appreciated their work and keeping my vehicle updated.
Pleasant staff and easy to work with. They explained everything in detail and fixed the issue.
We have purchased several vehicles here for work and for personal use. We have been happy with the service, personability of staff and the overall appearance if the dealership.
Toyota and their team have been fabulous not just the service but very professional especially Angel Garcia I have bought my last 4 vehicles from him dating back to 2014. Every time I purchase from him he manages to pave the way and everything runs so smoothly that I usually in and out, much appreciated thank you all from the sales to management and finance and not to forget about the service department and parts also to the guys in detailing you have long lasting customer here and the years to come thanks again.
Jeremy was Good person to do business with. Very professional. Ask for Jeremy good guy
Bud Clary Toyota staff are so kind, friendly and helpful, Max was my service representative, and he is very "tuned" into what the customer and the vehicle needs. I am so impressed with the quality of care that my car received. I also accessed the "free" shuttle service with Steve. Efficiency is "key". Steve and Max were very timely, polite and considerate with everything. I appreciate all of the behind-the-scenes technicians that I did not get to know personally. I feel confident and assured, taking my car out on the roads. Thank you very ... Read More DealerRater - Jul 21, 2026
I appreciate the kind, courteous, and competent service when I bring in my vehicle. Thanks!