Customer Testimonials
I habe received nothing but great care at this establishmemt!! I habe received othing but good care under Bud Clary Toyota!! Would recommend this place to anyone every time
Exceptional professionalism. Taking care of what I need. Very cool people who are there to serve and enjoy doing it.
I always feel welcomed when arriving, I am informed of services needed or that are coming up but never feel preassured to complete services right then and there. My questions are always answered thoroughly. Staff is courteous and helpful especially when I have my children. I appreciate the rapport building and connecting with families on a more personable level. Thank you!
Joe was the sales person I worked with. He did a great job and deserves five stars.
contacted over 20 dealerships over the course of about a month to find the best deal on a newer SUV, and Bud Clary stood out from the beginning. They matched a price I had found elsewhere, and ultimately gave me the best deal and customer service. Most importantly, they respected the quote they had given me a couple weeks earlier, which is why I decided to buy from them.
Jorge and Angel were great to work with—no pressure, no pushy sales tactics, and they made the whole process easy. They also include a 3-month powertrain warranty, which was a nice ... Read More Google - Aug 12, 2026
In August, 2025 we purchased a 2014 Ford Explorer from Bud Clary Toyota of Yakima. We were allowed to test drive only a short distance which did not take into consideration the entire operating systems. The Order of Saint Patrick, a Catholic 201c3 dedicated to providing a safe living space for veterans in a tiny home community, issued a check for $5000 as a downpayment on the $9000 price. We also bought a warranty for $3000. They had us finance the loan through their bank and not ours. We drove the vehicle home and found there were serious issues with the vehicle. We returned and ... Read More DealerRater - Aug 11, 2026
Excellent service and courtesy vehicle. Enjoyed working with my coordinator. Great job and trusted service.
We’ve bought 3 vehicles from Yakima/Union Gap Bud Clary’s and have all of our services done here as well. Quality service, I.e. friendly and dependable service brings us back. The quality of Toyota automobiles first brought us and remains a reason to do business here. The financial manager, Ty Kirkham has been a consistent trusted adviser and assistant in financing.
Very friendly people with excellent service that help their customers with their vehicles and have a very noligable staff.
Helpful, understanding, fast, knowledgeable, thorough, comforting. Very great customer service, patient with me, explained paperwork!
Great job as always! Easy to get in and get out. Great people to work nice work keep it up.
Everything was on time, I felt slightly upsold with a tire alignment ; but every one was pleasant and helpful
Excellent service, 10k service finished in a timely manner. Everyone was very pleasant and welcoming!
Most of the people seem friendly but as soon as they think they have something you might want or need they act rude and pushey.
Just bought a Toyota bZ and am loving it so far. Jacob was very helpful in showing us vehicles and answering our many questions, even after the sale.
Inventory was a little backlogged, so we put down a deposit and waited about a month for the car to arrive, then took it on a test drive and went through the purchasing process. Jacob and the manager carefully explained our options and we decided to lease the vehicle, which seems like the right decision. Jacob even came in on his day off to complete the sale the day the car arrived (... Read More Google - Aug 2, 2026
Angel was/is very helpful, kind and present. Everyone who I met with was. It's the most comfortable I have felt buying a new car. The Rav4 sells itself and are preordered lately so absolutely no sales pressure. Then, the team had to teach me how to operate the hybrid and many of the computerized settings, and pair my phone, etc. I left feeling absolutely confident and awesome. Also, the follow up was, still is - invaluable. Great experience, great car, great team.
I had an excellent experience working with Jacob at Bud Clary Toyota of Yakima.He was honest, knowledgeable, and never made me feel pressured throughout the entire process.He took the time to answer all of my questions, made sure I understood my options, and worked hard to get me a great deal.
What stood out most was how straightforward and responsive he was.Buying a vehicle can be stressful, but Jacob made it easy from start to finish. If you’re looking for someone who genuinely cares about helping you find the right vehicle instead of just making a ... Read More Google - Aug 1, 2026
We arrived and were immediately greeted. Then the service clerk let us borrow his personal vehicle so the wife and I could go get breakfast while we waited for the service to be completed. Very much appreciated.
Isaac on your service team was helpful with determining various service needs on my vehicle. His follow up was prompt, and check out was smooth.
Received me right on time. Found a couple of items I really had not expected.
Bud Clary had good service, found a car in a timely manner. Would recommend for your Toyota needs.
The customer service was excellent, efficient, and responsive. Special things were for taking the time to find the best deal deal to my specific needs. His assistance was greatly appreciated.
I appreciate the communication and transparency of the work being done on my truck. I liked that they showed me a video of things that needed work so I can see for myself (that was a new feature) and I liked that I was able to select the services that I wanted with a reminder as to why those services are coming up due to the mileage. I was in the lobby for a fair amount of time, I had coffee as I worked on stuff and simultaneously receiving live updates. I checked out with a complimentary carwash (who also ... Read More DealerRater - Jul 30, 2026
Did not tighten drain plug after oil change and oil leaked all over the garage floor.
Efficient service. Max communicated with me throughout the service. All staff I came in contact with were knowledgeable and professional.
Ok very friendly service and efficient. Keep good contact with customer. I am very happy with the dealership.
Toyota service is excellent as always! Martin is very knowledgeable and answers my questions about my Toyota Highlander.
I have now bought my 2nd vehicle there. The sales staff and service staff are phenomenal! They really give you the red carpet treatment every time you walk in the door. The service department keeps you updated on the time during the service.
Usually friendly, helpful , timely and I believe approaches repairs in an honest manner . Unfortunately, the cost of current vehicle maintenance and repairs has gotten somewhat out of hand in general everywhere. Manufacturers need to work on reducing these needs and costs as it would be a great selling point.
Max did a very good job keeping me informed what was going on, future service requirements, and pulled my SUV into the garage so that I didn't have to get hot1
I am extremely disappointed with how Bud Clary Toyota of Yakima handled the concerns with my 2022 Tundra. My most serious complaint is that the truck has completely shut off while I was driving approximately four times, including three times after the recalled engine was replaced. Each time, I had to stop, place the truck in Park, and restart it.
The dealership drove the truck for 16 miles, found no stored codes, and could not duplicate the problem. I understand that intermittent problems can be difficult to diagnose, but I was essentially left with an unresolved safety issue and told to continue ... Read More DealerRater - Jul 28, 2026
Service coordinator was professional, helpful, knowledgeable and easy to work with. I hope to work with him again
Zoilo from Yakima and Joshua from Moses Lake worked together supporting me easily buying my old Prius and getting me a great new lease on a Camry. It’s my first new red car and it’s fantastic. Thanks everyone.
They are good to work with. helpful and friendly. They take care of our needs in a timely manner.
I really like this company and want to start by saying that the employees are consistently professional and friendly. Unfortunately, we’ve now taken our new 4Runner in for basic service multiple times, and every single time we’ve picked it up, there has been a new warning light on the dash that wasn’t there before. Our last visit resulted in an ABS light, and this most recent service left us with a tire pressure sensor light. On another they forgot to return our tire key, requiring an extra trip back into town to retrieve it. This recurring issue ... Read More DealerRater - Jul 27, 2026
Great service department that has always been helpful while I have been there for any type of service.
Always very communicative and helpful, I’ve very much appreciated their work and keeping my vehicle updated.
Pleasant staff and easy to work with. They explained everything in detail and fixed the issue.
We have purchased several vehicles here for work and for personal use. We have been happy with the service, personability of staff and the overall appearance if the dealership.
Toyota and their team have been fabulous not just the service but very professional especially Angel Garcia I have bought my last 4 vehicles from him dating back to 2014. Every time I purchase from him he manages to pave the way and everything runs so smoothly that I usually in and out, much appreciated thank you all from the sales to management and finance and not to forget about the service department and parts also to the guys in detailing you have long lasting customer here and the years to come thanks again.
Jeremy was Good person to do business with. Very professional. Ask for Jeremy good guy
Bud Clary Toyota staff are so kind, friendly and helpful, Max was my service representative, and he is very "tuned" into what the customer and the vehicle needs. I am so impressed with the quality of care that my car received. I also accessed the "free" shuttle service with Steve. Efficiency is "key". Steve and Max were very timely, polite and considerate with everything. I appreciate all of the behind-the-scenes technicians that I did not get to know personally. I feel confident and assured, taking my car out on the roads. Thank you very ... Read More DealerRater - Jul 21, 2026
I appreciate the kind, courteous, and competent service when I bring in my vehicle. Thanks!
Service Advisor was very professional and explained the cost and approximate time for the service. Service Tech did a great job w/the service.
Check-in was quick and efficient. The tech explained the plan, how he would communicate with me while the work was being done, and about how long it would take. He answered every question I had and it was clear he was knowledgeable about my specific vehicle. When picking up my vehicle, the tech noticed I had a child in a wheelchair and ensure he parked my car close by and with extra space.
The dealership barely tightened the bolt on the oil pan after an oil change, and had I not noticed the pool of oil in the garage, the engine would have been ruined. I was super lucky to find it. Not only did they over charge for an oil change, they did it wrong, and filters were not included. I won’t ever return given the giant miss.
Our technician was excellent. He went above and beyond taking care of us. He let us know it would take a little longer than he expected and had great communication.
People were easy going, helpful, and made the process quick and easy. Would recommend to others.
Great service! Friendly, great communication on future vehicle needs. Plus, a free car wash is a bonus.
I was able schedule my appointment on line with ease. Whe ariving they quickly adequately explained the process and finished and explained the next steps in a timely manner.
Past experiences were so-so. However, the latest was nothing short of awesome. Tony was a totally transparent and legit. He took care of me and walked me through the steps to fix the issue on my vehicle. Very satisfied.
Very open, listening carefully to what I said, responded to my questions with out hesitation, when I came back the next day unexpectedly he called me by name.
Purchased AC flushing and fridgi air. But still the smell still lingers when I open the fan. Jed is very helpful throughout.
Jacob was amazing. Knowledgeable, straightforward, honest, helpful, and fun to work with. I’ll be doing business here for a long time.
Service Tech appears to have put jack/lift under pinch weld instead of frame. This resulted in a dent on my driver side below the doors. Dent still has yellow paint and rubberized coating stuck in it from jack/lift. Have not received a call back from service dept or manager.
Jeremy Gomez was really helpful and understood what we needed would recommend him
Great service, great car. Thanks Jeremy Gomez
Friendly , clean, good communication text , email and phone calls to keep you updated on the progress
Jeremy was really helpful, liked through inventory for the vehicle that matched interest. Mike helped on the phone with internet trade in value. Overall easy experience to get a new Tacoma.
The dealer took care of my new car service appointment and went the extra mile to add a free car wash.
All went well, however I called three different times, always a recording, info i tried to get ahead of time was impossible had to go in and make appointment and get costs.
Bud Clary Toyota in Yakima is very clean, the representatives in the service department are knowledgeable and friendly. They are thorough and listen to your concerns.
I purchased my vehicle at Bud Clary Toyota of Yakima, so naturally I would continue with maintenence there. The people I have worked with there have always been courteous and professional. My most recent oil change and tire rotation, Keany helped me and I give her 5 stars (she is not on your list and should be).
Knowledgeable, friendly and helpful people. They seem to really enjoy their jobs ,which speaks highly of the upper management
Jorge Alcalá is a awesome sales man love Bud clary got me the truck I wanted with a smooth transaction
Always backed up despite requesting service by appointment. Said i could use the shuttle and it would be 30 min. Waited 2 hrs and it never showed up nor they offered a loaner for me to drive myself home. Wasted my whole day off at a dealership with nothing to make up for it. Still received an offer and marketing junk emails about purchasing my car but this bad experience with a simple oil change makes me never want to do any business with them again like a transaction involving thousands of dollars.
I always have great service every time I come into Toyota. They are very professional.
helpful friendly staff that will offer to help customers with any detail Oscar and Issac are particularly helpful and Oscar went out of his way to help when I had major issues with my Venza
Jeremy was so incredibly helpful! He helped me put a deposit on my car, answered all of my questions, and was very kind and created a comfortable environment.
Very easy to deal with and dependable service throughout. Super happy with my overall experience.
Staff had good knowledge and communication skills over the information provided about our tacoma 2018.
Isaac Silva did an excellent job get my vehicle in and out for the service work that needed to be done!!
Very professional and kept me informed. Was a little disappointed in the price of the bulb since the last time I bought it it was $25.00 and now $75.00. Quite a jump from just a year ago but needed it done.
Thank you for the fast service al wash a good experience at toyota i will be coming back
I am always treated with friendliness and courtesy and they try to make every visit as smooth and pleasant as possible. I feel I can trust them.
Bud Clary always takes care of any issues I have quickly and efficiently. Tony is great to work with, gives very clear run downs and never pressures me to pay anything more than I planned on.
Impressed with the organized booking and checkin process, and the staff courtesy and professionalism on arrival. The service was timely and results were reviewed before I left. Thanks Y'all!!
I appreciated Jedidiah's pleasant attitude and professionalism during the entire appointment from check in to check out. Very pleasant experience!
Service was fast and efficient. Needed my car by noon and had it by 11:30. Explained what would be needed down the road and what they did today. Max was very helpful and pleasant to deal with.
They do a good job, but the video that tells about your car is too fast! And why does it say there are a bunch of things that need immediate attention and the written paper I was given says there are only two?
Max always provides great customer service. Thank you for always taking care of us! See you for our next maintenance appointment.
From text message showing me the RAV4/Hybrid to driving it home the same day was a delightful experience!
Very courteous and friendly Completed in a timely fashion. Very happy with finished work. Clear seal looks amazing
friendly, Knowledgable, Helpful pleasure to work with. Doug in sales answered all are questions about the car we bought
Service was good. Joe in sales did a good job showing us the cars until the red BZ was the one. He showed us all the computer items. We are figuring it all out. We found the owners manual is enough to understand the details. We love the thrill of stepping on the gas pedal and feeling the thrust!
Awesome experience. The most painless car purchase ever. Everyone I came in contact with was courteous and helpful with a smile on their face.
Angel made the purchase easy. Communication with updates were appreciated. The grand had the options I wanted.
Tony in service was awesome! Always on top of things and great at communication! I'm very happy wiyh the service and treatment I received!
One of the top two (possibly the best) car purchase experiences I’ve had ! Straight forward, can or cannot do, honest answers. Did everything they said they would, no “dealer math” tricks. I will definitely look at them when I buy another car. FYI- drove 4.5hrs one way.
Customer service is amazing. Everyone is knowledgeable. Area for waiting is clean and comfortable. Highly recommend.
Service was great and very helpful and respectful. That’s why I only come to Toyota
Like always Issac was very professional with phone call and appointment up. Came out to meet as soon as I pulled up. Went over inspection of the diagnostics and time frame,
Service was efficient and well organized, will definitely come back in the future for services
Z was vary friendly and reasonably knowledgeable about the vehicle is chose. The issue is had was how long Toyota took to get me a car.
I received VIP service . From the moment I got there thru the service process until I left with my car being driven to me by one of the service people Tony , it was as if I was an important client . Now that’s is what I call customer service !
I had my significant other go for me & Isaac welcomed him with hospitality & great service
Max and the service department did a great job. When it was discovered that all four tires needed to be replaced they completed the work quickly. Very satisfied. Thank you.
The service department has always been fantastic to work with. There always seems to be a lot of underpromise and over deliver which I appreciate.
Joe is the best salesman that i have ever dealt with as a 54 year old. No pressure at all and very attentive to what I wanted. Everyone was very helpful and made me a customer from now on. The only area for improvement would be a little quicker service department.