Customer Testimonials
Customer service and service have been a pleasure to work with.They make suggestions on service and are understanding if I have to wait for awhile. They are always kind and courteous. Needed new tires, and Dave did a thorough search and found a great deal.
I continued with the regular maintenance due on my 2012 Toyota Camry Hybrid, and the dealer did an excellent job in providing service on my vehicle.
Juan Orozco was very helpful and efficient! This is the first time buying a car was truly enjoyable for me. Thank you, Juan! -Randy Hamon
Juan was very professional and helpful. Would recommend and buy again. Very easy, straight forward, and simple process. No games. I knew what truck I wanted and for what price. We had a deal negotiated within 30 minutes of making initial contact.
This past week I was able to have a car maintenance check-up, the service was great. The employee who helped me explained everything to me and walked me through the steps needed for the maintenance check.
dave marshall did a outstanding job along with his crew getting my 4 runner goin. numerous places attemted fix he and his staff got it.. i will be back .
Everything was clearly explained by Moe and my estimate was accurate. I am a first time customer and am very happy with the service I received.
I brought my two-year old car in for a regular oil change and a couple of recall items. The technicians checked my air filters and found both needed to be replaced, and they also adjusted the wheel alignment. All this was done in less than two hours (I had been told on the phone that it might take three) and was handled very professionally. The waiting area is comfortable and well-stocked with free coffee.
Great customer service! I will continue to visit this dealership for my car’s maintenance. My car was checked in, in a timely manner. The individual who greeted me was very pleasant and made sure I was notified in a timely manner when my car was ready for pick up.
The service I received at the counter from Mike was very good. He is very competent and follows through. He also seems mechanically knowledgeable. This was the third time returning for the same issue, but it did take some trouble shooting to figure out and feel the mechanic did a good job solving the problem.
I have purchased 3 new Toyotas from Clary. 2002 and 2014 Tacomas and a 2020 RAV4. Recall for RAV4 engine block SN check, with Mike Walface, went well. Only unsatisfactory issue is that, for a recall, Toyota should pay mileage cost for trip(s) required. In my case I drove 60+ miles to complete the recall. Even IRS recognizes $0.57 average mileage cost. Mike said there was no way to compensate for mileage cost; I believe Toyota should compensate owners for time and mileage, as recalls are 100% Toyota's fault, not the owners fault. Previous, on this RAV4 new purchase, Nov 25, 2019, Three Clary sales staff lied ...
Dave was standing at my car almost before I was out of it. Told me when to expect the car to be done. Great Job.
This dealership is so helpful and knowledgable! Every time I go in to get my truck worked on, I am always greeted by a sweet young lady who helps to get me all the information I need.
Dave always has my back with excellent customer service and timely scheduling. My battery was dead and Dave got me right in and had it replaced in no time.
Dave explained what was going to be done to my vehicle in a matter i would understand. I took in a coupon for 10% discount and he also explained to me about the small print that it would only be max of $30.00. Which i appreciated him pointing that out as i did not read the small print and was thinking it was on the whole amount of the service.
Communication was excellent. Probable cost We're accurate. I was very pleased with the service. David Marshall the service advisor was very helpful. thank you Mark
It’s always a pleasure to visit Bud Clary Toyota. The staff is very friendly and helpful, explaining all procedures and break down of costs. The waiting area is very comfortable with free coffee and vending machines. I highly recommend this place.
Great customer service, quick work, detailed description of what was going to be done to my truck. Felt a personal touch that you don’t get at other dealerships
It is always a positive experience, they are quick and efficient. My rep was very good about explaining any future needs I may have. Thankyou
I am pleased with this dealership!! Dave is always approachable and friendly!! Dave always takes care of me and my vehicles!! I have all my vehicles serviced here!!
Very friendly working with Dave in the service department. Efficient and knowledgeable. Very helpful with explaining the items I needed replaced and why. That’s why I keep going back.!
My man Moses was professional, nice, and did a great job explaining the recall. The dealership was also made it easy to schedule the service with.
Great fast friendly informative service! It didn’t take long and he explained everything in detail regarding future maintenance. I appreciate the honesty and respect I received
Friendly and fast. Usually have to wait 3-4 hrs. Only had to wait about 1 hr 5 min. I even had a coolant flush added, and still got out fairly quick.
Very helpful, friendly, fast. Informed me of what needed to be done. Explained what was done to my car and filters changed and alignment done.
We have always received excellent service from this dealership. Michael and the service techs were wonderful. They were able to do a oil change without a appointment.
Excellent service every time at this dealer. They work very hard at expediting my requests and make sure the jobs is done right the first time
Oil change Service timely and efficient. David was friendly and helpful. In and out in a timely manner. It was a good experience. We were happy with serivce
Very professional service. The service was done in a very timely manner. The time I spend waiting was enjoyable watching good T.V. programs and looking at new cars inside the facility.
Service was efficient and effective. Mike asked the right questions and helped me understand what needed to be done. I am very grateful. Thank you.
Always takes excellent care of us! Very friendly and accommodating. Makes sure all details are covered in full and we never leave unsure of what services were performed. Thank you!
We were able to take care of some errands while our car was being serviced and the staff was happy to call and let us know when the vehicle was done. We had extra things that needed to be done and they provided options for us to complete it. Great experience!
Dave was exceptional as usual. I was greeted when I arrived and told about how long the service would take. I was then invited to wait in the "lounge" area where the TV was on and so was the coffee. At the end of the wait time, almost exactly as Dave had said, he came to get me, explained what they had done, and spent a few minutes just visiting. This is one of the reasons that it is so nice to go to But Clary of Yakima....the personal interactions....I do not feel like someone from ...
Great friendly staff that gets the job done on time. They check out everything on the vehicle and let you know if it needs further attention. Nice waiting lounge with fresh coffee
Very Good! Even With All This Coronavirus Madness Going On And Limited Crew On Hand Still Got Great Experience As Always! Service Done Great! Thanks Bud Clary Toyota of Yakima!
Great experience, just like always! Victor explained everything to me and suggested that I replaced the air filters. I was shocked at the price and did some research. I found that other places sold them for much less and showed this to Victor. He was able to take $30 off for me!
I received very quick service with minimum wait time. Moe provided assistance to understand services performed on my vehicle which provided personal reassurance. I enjoy bringing my vehicle to Bud Cleary Service due to the customer service.
great dealership, with all the Coronavirus craziness going on, Tyler did a stellar job making this transaction work for me, I needed to get it done in short order, this is my 7th vehicle I have purchased from Bud Clary Toyota, I will continue to buy my vehicles from them
Both cars had oil changes and they were fast and efficient. They are always so polite. I would highly recommend them to get your oil changed!
David Marshall provided excellent and detailed customer service for both my vehicles this week. He kept me informed of any issues. Even the inventory manager helped me by answering a few questions.
I had a service appt. for an oil change and to check my car battery. The work was completed in a timely manner and other issues reported (need to change cabin filter). When i arrived to get my car, the service associate showed me the old filter. It did need to be changed!
My experience was excellent. I had a side mirror that was rattling replaced on a new RAV4. Everyone in the service department was courteous, and they provided exceptional service.
The service was explained in a language I could understand, ie., what needed to be done. The service didn't take as long as I thought it would.
The Toyota team is exceptionally friendly in a very serious way. The service members go out of their way to make sure you are satisfied.
Service manger Dave Marshall is excellent to work with. He make sure he and the staff complete all my requests. I continue recommend Dave and your staff to friends.
It was great, and they gave me a ride to my destination while my rav4 was being services. Thank you for your great service, appreciated.
Moises in service always provides excellent customer services...he never pushes you into doing something and understands that you need to be in and out as soon as possible.
Got my vehicle in way sooner than expected! Was very professional & told me exactly what was wrong & fixed it within a day!! Great service!! Will definitely recommend Toyota to family & friends!!!
Dealership confirmed appointment. Service member was knowledgeable and work completed on time. Not 5 stars as no hand sanitizer available anywhere in the service or waiting atea.
Excellent Jose was very helpful and we are very happy with our Toyota Highlander Jose made our car buying experience very fun and a great financial guy
It was great. Most every time always is. The only thing i would recommend is that the techs put your driver seat setting back to where they found it. Takes forever to get the adjustments just right, then you get your oil changed and try to get back in your seat and everything is for an extremely short person. hahaha. . Dave is, and always has been, a wonderful representative of Toyota. I have purchased 4 cars there.
Zenaido is amazing specially when he was teaching on how to speak Mixtec, zenaido did and amazing job showing me everything about my car, I was going to buy a Durango but I’m sure glad I stopped by the toyota store.
Victor was very helpful and honest. He answered my questions and made the effort needed to make sure our needs were met. We live our new truck and the service.
The service department is friendly and professional, our advisor Dave does a great job. I especially enjoy the girl that greets me when I arrive, she treats me like a long lost friend.
The service department is always friendly. They try hard to get you in and out as quickly as possible. They go over the overall care of your vehicle.
We had a great experience buying a car from Bud Clary. We were given exceptional customer service and the whole process was hassle free. Thank you Jorge we are very happy with our purchase!
Took my 2010 rav4 in for a recall. First time in had a great experienthe they made me right at home. The work on the vehicle was perfect. I would go back.
David Marshall did a good job of letting me know what needed to be done. We set up the work and it was done sooner than I expected.
I didn’t have no problems ... the people That work at Bud Clary Toyota Of Yakima are very respectful and Have Great Customer Service .. I Will Continue Taking My Car There They Are Very Helpful
Victor did a great job explaining what was done to my vehicle. He wasn't pushy about recommended services either. We'll definitely be back for future service.
Good customer service. Mo does an outstanding job. Will continue to use Bud Clary Toyota of Yakima for all of my 2009 Camry EXL service needs.
Was very pleased with my service, dropped my truck off to Mike and he took care of it with his team. Got a call when it was ready.
Dave Marshall is always a pleasure to do business with. Service was quick and efficient and the shuttle ride was available for a quick errand.
Very friendly and helpful staff. My appointment was for just an oil change and it was completed in a timely fashion. Appointment time was 8:15 a.m. at Bud Clary Toyota in Union Gap.
My visit took a little long, but service was adequate. They forgot again to fill in my maintenance booklet. The information the provided was helpful.
Service Center delivers service as promised. I knew bill wouldn't exceed quoted rate. Clary Care program is a good to maintain car's condition.
Quick service. I like that I don’t have to wait to be greeted. Was a little slow when I picked up but nothing too bad.
Service Rep, Mo, treated me like royalty. My car got serviced as explained, in the time promised. I highly recommend this dealership. They're #1.
The mechanic was nice and went over everything he did with me and let me know about suggested things I should check on my car.
Victor explained all services they were doing showed me the filters for my option if they needed changed. very happy with the services that were done..
They did a great job with both vehicles, thank you Service advisers are all wonderful and very helpful. They communicate with all details, keeping me informed of progress as I waited.
Thank you José for your assistance in putting the lease numbers together of our 2020 Toyota Tacoma we are enjoying it very much. Thank you following up on Tuesday to see how everything is going.
I have always had a great experience at Bud Clary Toyota. The employees are always very friendly and helpful and the service department always keeps me informed if they have found anything else that my car may need. I have been going to Bud Clary for 10 years for service on my car and have never considered taking my car any where else.
Fast competent service, check all that mattered, disappointed that the car wash was down. Had coffee and looked at all the new cars being bbothered.
Experience was timely and excellent this time. This time they actually rotated my tires instead of just saying they did. I mark my tires to make sure they are actually rotating them.
Everyone from the receptionist to the service crew is 2nd to none!!!! I am sure my next car will be a Toyota as well due to the whole team!!
en lo general todo bien, he tenido malas experiencias en el pasado pero no la última vez. muchas gracias. solo no lavaron mi carro hoy
Both Sergio and Zoilo were very helpful and informative in assisting us with our hunt for a new car that fit our like and need--we ended up with a 2020 Rav4 Hybrid. Starting from day one, we did visit the dealer about four times, Sergio has been very professional and patient with us in helping us obtaining our car. He would listened to our requests and provided us with a prompt response. Moreover, like I mentioned it was four different times that we visited the dealer, and with each visit we were greeted with a welcome smile and a hand shake--staying ...
Excellent service and attention, all questions and concerns answered, made themselves available at anytime and contact numbers facilitated, follow up calls made to make sure I was absolutely satisfied.
They completed my service quickly, they explained upcoming services but did not push them, appreciated all employees I talked with at the dealership. Thank u
I've used this dealership for years and have always been very happy with service. Very friendly. informative and professional employees. Would recommend to friends and family.
David Marshal, is as my personal trainer, he shows me my value, by the way he personally sees after my needs. He's very attentive to detail. It's important to him that I'm a satisfied customer, because that's what he shows me. Thanks Dave!
Becca in your sales department is awesome. She is the reason I made the purchase of my 2020 Tundra. And thank you Sam for working with me.
Jose Haro provided excellent service from my original contact until I drove the truck off the lot! The finance manager took the time to explain that information to me until I was satisfied.
I have always had great service at Bud Clary Toyota. Our service manager Dave Marshall takes care of us and treats us like we are family.
Prompt, friendly, knowledgeable customer service. Carlos answered all of our questions with patience and friendliness. He helped us to find just the right vehicle for my son and made whe whole process quick and easy.
Every staff from bud clary toyota have very courteous and helpful with the neccessary services to keep my vehicle in top driving conditions. The staff also get my vehicle completed in a timely fashion .
My husband and I can't get over the pressure free, down to earth sales team who helped us but our DREAM pickup. They made us feel like they were really trying to look out for us and made the process easy and painless. Thank you for such a wonderful experience, Bud Clary Toyota team! We will be back for our next vehicle purchase,
Always a great experience when I take my car to get maintenance! Very prompt getting checked in and out and very attentive to the customers needs.
Very knowledgeable about their vehicles and willing to ask any questions. Will take the time needed to help you. After the deal is done they do very well with closing out the process.
I have nothing but good things to say about Bud Clary Toyota of Yakima. Everyone we met at the dealership was friendly and went out of their way to make us feel welcomed and comfortable. Our salesman, Chris Chamberlain was awesome and made buying a car a pleasant, low pressure experience. Brandon, the finance manager, was awesome as well. I also have to thank Carlos, another salesman, who wasn't even working with us. My fiancee dropped her driver's license in the parking lot and Carlos delivered it to us in Sunnyside saving us a trip back up to ...
Great service. They got the car in right away and finished quickly. Very nice people. I can trust them with my car. Happy with it all
My wife has 2 stage-4 cancers and I am essentially her only caregiver. My car’s service was way overdue. I arranged for a respite caregiver and made an appointment to get the service. I arrived about an hour before my appointment and checked in. When Dave recognizes who I was, he got someone started on my car immediately. I mentioned that I am slightly handicapped and can’t walk long distances and asked if they could park the car somewhere close after the service. When the service was finished, the car was parked right outside the Service Department ‘ doors. THESE ...
Everyone was very friendly and helpful. Very courteous and made servicing my car convenient with the shuttle service . I live almost an hour away, so this was a great feature.
I always enjoy coming in. The staff is friendly, helpful, knowledgeable and personable. They give great advice and are able to answer any questions I may have.
I love the people at Toyota, they are always friendly. I would recommend that you could have fixed my tire that had a screw in it but it seems you only carry one type of patch and it could not be used so I had to go elsewhere.
Great , call a couple of time to communicate needs of the vehicle for proper maintenance . No pressure. Explained options and priorities of the vehicle. Great guy
Applied and received appointment on line, fast and simple, upon arrival met with friendly staff, and vehicle taken in after consult with service member David Marshall. Upon completion all charges and services explained and cars health provided by Dave. Cost was reasonable for service received.
Service Advisor Mike was very helpful, courteous, friendly and thorough both at time of arrival and departure. The service was done in a very quickly time also.
I trust Toyota with my vehicles and feel comfortable knowing service is provided by knowledgeable and experienced technicians. The waiting area is comfortable and the wait time is usually reasonable.
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