Customer Testimonials
Bud Clary always takes care of any issues I have quickly and efficiently. Tony is great to work with, gives very clear run downs and never pressures me to pay anything more than I planned on.
Impressed with the organized booking and checkin process, and the staff courtesy and professionalism on arrival. The service was timely and results were reviewed before I left. Thanks Y'all!!
I appreciated Jedidiah's pleasant attitude and professionalism during the entire appointment from check in to check out. Very pleasant experience!
Service was fast and efficient. Needed my car by noon and had it by 11:30. Explained what would be needed down the road and what they did today. Max was very helpful and pleasant to deal with.
They do a good job, but the video that tells about your car is too fast! And why does it say there are a bunch of things that need immediate attention and the written paper I was given says there are only two?
I appreciated the concierge treatment and all the clear explanation of my service . Quite an improvement
Max always provides great customer service. Thank you for always taking care of us! See you for our next maintenance appointment.
From text message showing me the RAV4/Hybrid to driving it home the same day was a delightful experience!
Very courteous and friendly Completed in a timely fashion. Very happy with finished work. Clear seal looks amazing
friendly, Knowledgable, Helpful pleasure to work with. Doug in sales answered all are questions about the car we bought
Service was good. Joe in sales did a good job showing us the cars until the red BZ was the one. He showed us all the computer items. We are figuring it all out. We found the owners manual is enough to understand the details. We love the thrill of stepping on the gas pedal and feeling the thrust!
Awesome experience. The most painless car purchase ever. Everyone I came in contact with was courteous and helpful with a smile on their face.
Angel made the purchase easy. Communication with updates were appreciated. The grand had the options I wanted.
Tony in service was awesome! Always on top of things and great at communication! I'm very happy wiyh the service and treatment I received!
One of the top two (possibly the best) car purchase experiences I’ve had ! Straight forward, can or cannot do, honest answers. Did everything they said they would, no “dealer math” tricks. I will definitely look at them when I buy another car. FYI- drove 4.5hrs one way.
Customer service is amazing. Everyone is knowledgeable. Area for waiting is clean and comfortable. Highly recommend.
Service was great and very helpful and respectful. That’s why I only come to Toyota
Like always Issac was very professional with phone call and appointment up. Came out to meet as soon as I pulled up. Went over inspection of the diagnostics and time frame,
Service was efficient and well organized, will definitely come back in the future for services
Z was vary friendly and reasonably knowledgeable about the vehicle is chose. The issue is had was how long Toyota took to get me a car.
I received VIP service . From the moment I got there thru the service process until I left with my car being driven to me by one of the service people Tony , it was as if I was an important client . Now that’s is what I call customer service !
I had my significant other go for me & Isaac welcomed him with hospitality & great service
Max and the service department did a great job. When it was discovered that all four tires needed to be replaced they completed the work quickly. Very satisfied. Thank you.
The service department has always been fantastic to work with. There always seems to be a lot of underpromise and over deliver which I appreciate.
Joe is the best salesman that i have ever dealt with as a 54 year old. No pressure at all and very attentive to what I wanted. Everyone was very helpful and made me a customer from now on. The only area for improvement would be a little quicker service department.
It's always a pleasure to come and get my car worked on. I trust everyone there and always get great service.
The folks in the service department are always very friendly and helpful. Great customer service each visit.
Was satisfied with the service as opposed to other visits, it was quicker than expected, my only gripe upon inspection my skid plate was full of oil after all the fluid changes, like they didnt even to bother to clean it i thought i was leaking oil.
All personnel that my wife and I delt with were extremely helpful. At all times, everyone was very courteous and helpful so that we were comfortable with our final choice of vehicle and decisions as to how to manage the sale. I have delt with Bud Clary Toyota for a number of years and a number of purchases for our various company's. We will certainly continue to look to your firm for all future needs, Thank you, Lynnell Brandt.
I give Jeremy Gomez five stars for his superb help and assistance when I was buying a car at Bud Clary.
I found it quite difficult to contact anybody by phone at the dealership, and I stood at the front desk for quite a while before anybody came to help me.
Jeremy came to my rescue, I found him to be honest, respectful, knowledgeable and extremely helpful.
While I didn’t get any responses to my voice messages from the dealership phone system, Jeremy always rapidly responded to my texts and voicemail messages. I realized I could always depend on ... Read More Google - Jun 13, 2026
Wasn't the best experience ive had here. They tried to tell me the issue I was having wasn't an issue then, confirmed it was an issue after inspecting. Tried telling me it was normal even after showing proof it was not. Normally they are very receptive to issues presented so this was a disappointing visit.
Bought a 2026 Camry from Zoilo. Zoilo and Ty are awesome! Thanks again for the help!
Keany was Amazing! She was friendly, professional and incredibly helpful with my jeep. She took the time to answer my questions and made the whole experience easy and stress-free. I truly appreciate her excellent customer service and would highly recommend working with her.
Greeat friendly dealership with a great selection of new cars. Low pressure and easy to work with,
Martin never lets me down. Great guy, great service. Go see him for your vehicle needs!
Great service, good communication with Issac service technician, timely completion, was able to wait for appointment
We were already having issues with the lift system for our trunk, which they had charged us a ton for the year before and said we only had a one year parts warranty. When we first brought it in, they claimed that they couldn’t not replicate the issue. Then when we brought it in again, they only would replace one side and gave us a hard time. Asking if we really wanted to. When we first had it replaced, they claimed it was because the hydraulic was dirty. We got a membership at the car wash and go multiple ... Read More DealerRater - Jun 11, 2026
The service department mechanic ruined my truck engine. I had to argue with the service manager for a week but got nowhere until I called the general manager. Then they decided to make it right and put in a remanufactured engine. It's a month since I got it back and now it has an oil leak! Now I have to take it back in. Very upsetting.
Gave a good for seed of service. The tires we needed were not in stock even though the books said they were. We got a nice car as a loaner to take home as we don't live in Yakima area and it was later in the day. Picked up our car next afternoon. Great transaction though.
The toyota dealership in yakima is very friendly and knowledgeable. Our car was in and out very quickly and they did a great job and explained everything afterwards!
Keany was helpful! From the moment I arrived to needing picked up and checked out!
Very unprofessional bad communication they never solve the recall issues will never buy or service in this dealership
I didn’t deal with Tyler directly, I dealt with Joe however. I was impressed with his help and he was very helpful finding me a good used Charger.
Jon was easy to work with and very helpful. I appreciate his help throughout the entire process.
Every staff member I dealt with was courteous and helpful. They all made the grueling task of buying a new car as pleasant as possible.
Issac has always been so attentive to my concerns on my vehicle. This location always nice and clean staff are nice.
Quick, professional, friendly staff. Service department is clean and organized. Got me in and out in no time!
Very professional. Max took great care of my truck Side review: shuttle guy was great to conversation with while taking me back to dealership.
Always a pleasure to work with such nice folks. I always leave feeling confident my truck has been well cared for.
Absolute Stellar service from day one, Way beyond best in class! I am IN the family🤠
Came in for an oil change/service, arrived at appointment time and got immediate attention. Explained I had an emergency that just came up and needed to leave after the servicing for Western Washington. Jedidiah said he would do his best to see that the car would be done within one hour. Fifty minutes later he came and got me in the waiting room. The car was ready and he had it pulled into the drop off bay to expedite my leaving. I appreciate such requests can't realistically always be met, but his follow through with the mechanic/service ... Read More DealerRater - May 30, 2026
The service that I have always received from you has always been very helpful and very informative! I will always take my business to you!
We got the pleasure to work with Jeremy when getting our daughter a new car. Great salesman, not pushy, very friendly, easy to work with and very accommodating. We definitely recommend both him and Bud Clary.
Jeremy was amazing and eager to please. He got us what we wanted and more. He even helped us get our new vehicle home. No pressure, all service. Thank you, Jeremy!!
Attentive and courteous personnel. Great communication with clients. Bud Clarey was very busy with clients buying cars the day we were there. The downside was only one financial person closing all those sales. Thus a 4 hour wait for our turn
Jeremy was very very helpful in helping me select a car. He wasn't pushing but gave me the information I needed to make an informed decision
The staff was professional and courteous. Everything was explained. My pickup was ready ahead of the estimate. I have no complaints and will not hesitate to return. This was my first experience at this dealership.
Luis was attentive and helpful without being pushy. He explained things very well throughout the whole process and answered every question. He made the experience a great one.
Jonathan was fantastic and very helpful. Service was quick and professional. Thank you so much!
Tony in service is fantastic! Every time I come in for service he greets me with a killer smile. Thank you Tony! Keep doing what your doing!
After multiple complaints over the last couple years about an annoying noise on the driver side area of our new 4Runner, Issac in the service department listened and kept our vehicle until the noise was found and fixed He assisted us with a loaner so that we were not inconvenienced by not having a vehicle. Natalie in the service department spent several days running diagnostics and test runs, taking the vehicle apart until she found it. She fixed it and we have not heard it since. These two went above and beyond and we appreciated it.
Service agent was late; a simple oil change took 2 hours; was handed a "recommended service" paper with recommendations already done; labor charges are exhorbitant. This used to be a good service company. Really disappointed.
My service agent, Isaac silva, is wonderful, friendly, conscientious, considerate and always available. The other people in service are all so very friendly and helpful.
Very comfortable no pressure on the sales yes and no answer to purchase.Tyler and Izzy very comfortable to work with. The finance gentleman Ty was very pushy. We have said no to him twice, but he didn’t take no for an answer. He kept taking different programs for warranty work. I looked at the wife and just said yes I just wanted to get out of there. He’s a very nice man, but we said no but we ended up with a warranty program. I couldn’t tell you what we got. I would highly recommend Bud ... Read More DealerRater - May 16, 2026
I was treated with respect and got a wonderful car! I would recommend Bud Clary.
Good customer service. Was treated respectfully. Will plan to come again and recommend people to bud Clary.
Bud Clary is a great place to bring you vehicle for services and questions also nice clean area to wait for your vehicle...
Tried finding my original review to edit, but I couldn't so here is another one. I've had a good experience with Martin in their service department, but honestly, their shuttle service or lack there of is a strain.
I usually travel from Tri-Cities to Yakima to get my vehicle serviced, but I am now rethinking that decision. No other Toyota has done as well as the Toyota of Coeur d'Alene. They always had a loaner car for me and didn't fret to cover that expense knowing that I would be a returning customer.
Bud Clary Toyota ... Read More Google - May 14, 2026
Martin was awesome as always kept me well informed through the process! Always a pleasure
They had just gotten in a used truck, that we had been looking for over a year. Price was a little high and it was full of dog hair. They clean it up and did a quick check to look for problems. I applied for credit online and waited until I had a day off. Even though I applied online and didnt fight about the price, it still took over 2 hours to purchase the truck. I wish I could just go, sign paperwork and pick up a vehicle. When they try to get you to buy a add ons it ... Read More DealerRater - May 13, 2026
I brought my truck in to be serviced. Tony was the service team member who helped me. Everything went great and he was easy to work with. Very professional.
I had the best buying experience at Bud Clary Yakima! Leilo was fantastic as was the price of my truck. Thank you!
10/10 experience! Highly recommend buying a vehicle from here, they are seriously amazing! I didn't feel rushed into making a decision, and everyone is highly educated on what they are selling. The service guys are great too, nothing but good things to say!
The service was greatly improved! It was explained very well and the woman who handled my information took the trouble to find my car after my service was finished.
Your team always provides great service by communicating & explaining what has been done & recommendations when needed.
I recently purchased a RAV4 at Bud Cury Toyota. I drove all the way from Seattle to buy it, but it was well worth it. My salesman Mike was very transparent and attentive. He made sure all my questions were answered and made me confident in my purchase.The whole process was very smooth. I highly recommend this place.
The service department was very helpful and explained what service my vehicle needed and they also made sure I was satisfied with the service. Tony was very polite he had good customer service and he also had a great positive attitude.
Personnel were personable and professional. Easy to schedule a service appointment. Clean spacious waiting area.
From the first person to the last at the dealership I was treated with respect and friendliness. I gave a Lexus and was not sure I would receive the same level of service I’m accustomed to but I was pleasantly surprised, the service exceeded any prior experience I’ve ever had.
John was very helpful and good at explaining what work needed to be done. I was quite satisfied with the service I received.
The fact that I have to pay for parts before the repair makes me question the dealers solvency😒 I do appreciate the courtesy van so I don’t have to wait for hours at the dealership. I like the young man who greets me and explains before and after what the service will entail. His name is John F.
Good quick service staff was very friendly and said how the service for the car that needed attention
I scheduled an oil change appointment for 11:10 a.m. and arrived promptly, expecting my vehicle’s service to begin at or near that scheduled time. I chose to wait at the dealership, and my vehicle was not ready until a little over two hours later. This experience was both inconvenient and disappointing. I scheduled an appointment specifically to avoid an extended wait, so I am struggling to understand the purpose of having appointment times if they cannot be honored.
The service rep, John, was great. Got my ca ready and working better than when it got there. Worked hard to get me out the door in a timely manner.
Tony was very helpful and kept me informed on the progress of my repairs to my 4 runner
The whole experience was both friendly, professional and fair. I would recommend Toyota of Yakima to my friends and relatives.
We came looking for a Toyota Tacoma! Jorge went out of his way to get us a good deal. This is the second truck we buy at Toyota. Every time we go in we have a nice experience and everything smooth.
I took our 2023 Ford f-150 and they change the oil and filler and service and information was great.
Fair offer for my trade in. Smooth transaction. 9 outta 10 stars 👍🏻. I accidentally left tools behind the back seat and the next day when I took my spare key fob, one of the salesman informed me and returned the tools.
Push you into something you don’t want ! I’m not happy ! To the point the car has sat in the driveway . Only drove 3 times . I asked before I left if I could just walk away . And told no why would you . Felt very trapped and now very depressed . So if that’s your goal you achieved it .
My partner and I just got a car from here and we had a fantastic experience- particularly appreciative of Luis, Doug and Chelsey, who worked with us to make sure we understood all the options, got to try a range of vehicles, and worked with us to come up with the best plan. Absolutely would return- they were a real joy to work with.
What a great experience at Bud Clary Toyota in Yakima. Angel Garcia, best car salesman ever!! I was looking for a very specific car and he found exactly what I wanted and helped me negotiate a price that worked. Highly recommend this dealership. The whole crew was awesome. Love my car!
Ill never let these guys work on my vehicle ever again, BUT Alex in parts was clutch with an order. Thanks dude.
The nicest people work here. Michael Morales is so knowledgeable and helpful. He went through and explained everything on my minivan.
It was my first time purchasing from Bud Clary Toyota and my salesman Mike Morales was excellent to work with. Mike went above and beyond my expectations as my purchase was all online. I would definitely recommend Mike for your next vehicle purchase and I look forward to working with him again.
Super experience! I accompanied my daughter who was servicing her vehicle for the first time, and asked the service writer to make sure she understood everything that was on her repair order. They were attentive, and made sure she understood everything that was listed on the inspection, and items that would be needed for the ongoing care and maintenance of her vehicle in the future. Yay! Thank you, Keany for taking time to help 🙂
Worth the drive. Got a fair deal with no BS. They beat our local dealer by $3,000. Did everything by email and phone. Angel was my salesman. Ask for him.
Luis was a great help.
*TRUST*INTEGRITY*PERFECTION* Jose, Edgar, Ty, Great people, they worked with me for 6 hours and made it happen when i thought there was no hope for me. These people are great to work with; they are there for you during the deal and after. Everyone gives you a big smile when you walk in and offer to help you right away. Bud Clary is without a doubt the best car buying experience ive ever had. I will buy from them again. Thank you guys for the Royal treatment, it was appreciated.