Customer Testimonials
I am sure the job didn’t take 5 hours, not sure why you you schedule so many people at the same time.
I have been so pleased to work with Max in the service department. The sales person I worked with was also very helpful in showing me all the details of my new car in 2023.
Aside from being basically told by any Toyota service provider over the past 1-2 years that I need to complete this survey or they’ll get dinged for their job performance, everything was fine. I hope Toyota will move away from this guilt-based approach to get customer feedback.
I had purchased this truck at Bud Clary of Moses Lake, drove it for less than 1 month putting less than 1300 miles onto it, and components already started failing. I took it to the Bud Clary Toyota dealership in Yakima because of the Bud Clary 3k mile/3-month warranty, I advised the technician of the issue and what parts needed to be replaced but they refused to repair it under warranty and tried to charge me $1200 for repairs. When I asked about the "Bud Clary limited warranty" I was advised that it only covers the drive train. I declined ... Read More Google - Nov 12, 2026
The job was done, quick and efficiently they told me they needed somewhere between three and four hours and they were done in one hour
Angel was great to work with. I bought this truck from out of state and he made sure I received the title in time to register without paying fees. I left one star out for the dealership as I paid high value for this truck and they did not disclose the rust on the underbody of the truck. I would not have paid what I did.
We had a great experience purchasing a used car from Bud Clary Toyota! Our saleswoman was fairly new but did a wonderful job, and her manager stepped in to help expedite the process when we explained our time constraints. While we were still there a little longer than we’d hoped, it was easily the fastest car buying experience we’ve ever had! Communication was clear, negotiations were straightforward with no games, and we never felt pressured. The biggest surprise was how much we enjoyed working with the finance manager! That’s usually our least favorite part of buying a ... Read More DealerRater - Nov 12, 2026
i had a great experience here buying my kia k5. jesse was my salesperson and he was great. he treats you like a person not just someone with a wallet lol. they washed it and filled it up with gas for me! plus it was a great price! i love my new car and am so happy i got my car here.
Jesse from Toyota was excellent to work with, he was very straight forward and explained the whole process very well. I was expecting to be at the dealership for a while, but he made it fast, easy, and I walked out with a car that exceeds all my expectations. Jesse honesty and integrity made us feel so comfortable and trusting of him and his words. Overall, I 100% recommend you to work with Jesse if you want a smooth and easy process!
efficient, quick, on time. Great service. Thanks! A good team, so everyone gets 5 stars!
The Service Advisor was very helpful. He explained what needed to be done and the time involved. Joseph M. was the technician who did the excellent work.
Great customer service!! They are very informative and keep me updated on services that my vehicle needs.
Service Department got me in sooner than expected and completed the work in a timely manner. Waiting area was clean with plenty of seating.
Max was very friendly and very helpful. However, the rest of the experience wasn't. I was quoted $6000, and it ended up be $8200. The company requested payment by bank issued debit card. So I obliged. Except it was my business bank issued debit card where all my money is , and it's not accepted. My fault for not getting a second opinion! WAY OVER PRICED!!
(Translated by Google) Amazing service from Jessie, super friendly, thank you so much! (Original) Increíble servicio de parte de Jessie, súper amable muchas gracias
Excellent service. The service man communicated well. I appteya you do. Way to go.Be
You need to update your list of service advisors. Dave Marshall, my previous advisor, no longer works at Toyota of Yakima. He has been replaced by Martin Chavez, who I enjoyed working with on 10/20/26 when my '21 RAV4 received its 66 month routine service.
Great customer service, we especially like working with Tony. You can count on getting your car serviced correctly.
The advisor I worked with seemed completely disinterested in my concerns regarding the vehicle and the specific items I requested for review. When I received my truck back, none of the requested inspections had been performed; they only completed a tire rotation and an oil change. It was a truly disappointing experience, as it was a missed opportunity to foster a more trusting business relationship and future sales.
I really appreciated the written proposal. This is uncommon. While I don't believe I got a financially stellar car deal, I got a fair deal which is what I was striving for. Additionally, there was a couple of minor issues that arose related to trim pieces missed during the inspection process, the dealership (i.e., Angel, Nick) both worked to resolve them quickly and professionally. I wouldn't hesitate to buy another vehicle from them and have already positively recommended them to a couple of friends considering car purchases. Thanks for everything.
Service advisor was helpful however I’m not happy with Toyota. I shouldn’t lose car functionality and have to pay $700 (anything >$0) to get it back. I shouldn’t have to schedule service to get my car working after Toyota breaks it.
Great, fast, honest and quality! Anthony Lee was excellent! I am a Very satisfied customer. Thank you!
I feel Bud Clary Toyota has qualified service people. I deal with John at the front desk when I bring my 4Runner in for service. He is very good at handling several customers at one time. What I saw and did not like were a couple of new faces in the customer service desk and both women were chatting to one another and talking or reading on their phones. Those phones should not be out during their work hours. Perhaps John would not be so swamped if those two women would put their phones down and do their jobs.
Although the issue I came in for couldn’t be identified during my visit, the team was kind, courteous, and helpful throughout. They gave me a clear path to return when the issue presents itself again. I really appreciated their kindness and willingness to help!
Having had a different manufacturers vehicles for the last 25 years, I was concerned about starting a relationship with a new dealership. Happy to report that the service department is superb both in communication and customer service. From making the appointment, to keeping me updated on the status, to picking the vehicle up when it was done, five stars all the way.
Every time we go to you because we need some help you take care of what we need in a perfect way.
Shady in the finance room and questionable inspection procedures, was told that the service contract aka extended warranty I chose would cover everything under the hood. I bought the car July 2nd of this year, Bud Clary offered their 3 month or 3000 mile limited warranty, well about 3 days after the 3rd month and less than 3000 miles later, check engine light comes on. I think " Ok no big deal I paid an outrageous amount for the service contract so I should be fine. Shop gets ahold of Kornerstone and Kornerstone says it's not covered. Now I am stuck with an $1800 ... Read More Google - Nov 2, 2026
Not pushy. Informative provide options. Friendly. Clean environment. Having been going here for years with no problems
I would like to start of that they need to do the services better one service they say I need one thing and on the next another but they don’t say nothing about my first think that I need it in my last service and then one the service that I had they tell me my car needs more things I don’t get it I wish they can me more detail on the service they provided
Very pleased with the service I received and short amount I spent waiting for my service.
We had a wonderful experience finally finding our new car after a 15 month search.
The staff were helpful and friendly. We didn’t wait very long for the car to be done.
Martin Chavez did a great job as my service advisor. Service finished in the time that was predicted. Hope to see Mr. Chavez as my service advisor in the Spring of 2027.
Everyone was great, but I couldn’t leave a 5 star rating only because it took exactly 5 hours from showing up on time to driving away. A lot of that time was just sitting
Always a great experience, easy to schedule, informative process from start to finish. My advisor was extra helpful.
Buy a 60 thousand dollar truck and they can’t get you the license plates you want for it tell you can only get normal ones then when those come in you can go pay for the ones you want when every other dealer in the valley can do it then your wife ask for a hat and they say no you got a good enough deal won’t purchase from them again
Max has been my car service specialist for eight years now, and has taken care of my car and made my experience at this location. Wonderful I will always be coming here as long as Max is there to service my vehicles.
Immediate attention when you are come for your appointment. They are very professional but personable.
Purchased my first new car here back in 2019 and been coming here for maintenance services, they always do a good job with explaining recommended servicing and answering any questions we may have (Max S.)
We've had my 2019 C-HR for a few years now and have been good about taking care of it, which totally paid off!
We've been thinking about trading her in for a larger car for awhile now - While I was waiting for it's most recent service to be done, I saw they had their certified used car sale going go.... "Just looking&... Read More Google - Oct 28, 2026
Doug Case was awesome and so was Ty Kirkum the process was easy and quick.
Service was quick today! Everyone that checks you in was very nice. I like the coffee machine.
Derek was fantastic. Very informative, helped me find the perfect vehicle and the deal was so good I couldn’t pass it up.
I gave 5 stars because your Louisa Ramos from your Service Dept was excellent. She was professional and pleasant somewhat rare combination these days. Thank you Louisa.
Tony in the service department was fabulous! He checked my car in went over any issues I had and let me know what was needed as far as maintenance of my vehicle and made sure the shuttle was available and waited for me. But he went way beyond that. He went with me to show me where my vehicle was parked, popped the hood when I asked him to make sure all clamps were secured and lids replaced showed me the fuels were topped off. Great service and a very nice guy.
The hood to my truck w is sticking out at the two ends, why so?
Overall I just didn’t enjoy the experience. They made it more of a hassle than it needed to be. Just go somewhere else
Tony is a great Service writer. Good communicator and likeable personality. The coffee is good and I enjoyed watching the employees eating all the doughnuts! I don't do sweets so no loss..
Anthony was very friendly and helpful. He explained everything thoroughly and I appreciated his personable nature. Plus, he likes cats!
The sales person that helped me was Jorge. I tell you it was an amazing experience. He listened and even though I was prepared to look at a bunch of different places the next day (I was there on a Friday after a long but good day at work). We looked at a few trucks first and then a Camry (which was the car I was replacing). He took the time to carefully weigh the pros and cons of two different options with me, without being pushy or pressuring me to make a decision immediately. I ended up getting a ... Read More Google - Oct 24, 2026
The rep was kind, helpful and knowledgable. I really appreciate the help and information he had to offer.
Once again a great service appointment I always feel confident that everything was checked out and I will have no worries thanks Bud Clary Toyota!
I appreciate service advisor Tony in getting my car the service it needed. He waa very helpful.
John is super kind enjoy him helping me every time feels like a new car every time it gets serviced
Thank you, Jonathan, for your help. And explaining the things that need to be done. Much appreciated.
10/22:Tried to buy a used jeep. But can't because they won't accept usaa loans as they push their backup contract... all disabled combat veterans should avoid this dealership. 10/29: filed complaint with credit card company because dealer has not refunded $1k to hold vehicle. Next step will be filing complaint with wa state attorney General office.
Great service I had no problems. Martian was very helpful with the process. His service is top tier!
Always very helpful and I am always feeling heard and taken care of when at bud clery toyota
First time buyer here, absolutely loved the service every staff member on the team showed me however shoutout to Jesse for really making the process a no pressure environment. Along with that, he really made the whole experience feel welcoming and insanely smooth. Their finance team are also allstars and really helped ensure that I had all the knowledge needed to put pen to paper without feeling obligated. They also offer some great services that are honestly worth it if you can afford it. Overall, 10/10 establishment to buy from.
they very kind help with questions and explain the problem in my car. its good your have more bilingual people and women
Fantastic service, service rep Jeb, was honest and upfront with the status of my vehicle. He worked everything in my favor. Will definitely be back in the future.
⭐⭐⭐⭐⭐
I had a great experience at the Toyota dealership in Yakima! As soon as I walked into the parking lot, Jesse approached me with a positive attitude and a genuine willingness to help. He made me feel comfortable right away, showed me around, and took the time to show me every vehicle available that fit my needs.
His customer service was outstanding, and he made the whole experience easy and enjoyable. With Jesse’s help, I was able to find the perfect car, and I’m absolutely in love with the one I chose! ❤️🚗 He made sure I felt comfortable ... Read More Google - Oct 19, 2026
Although the Bud Clary Toyota dealership in Yakima itself is not very costumer friendly company itself they have some nice salesmen. One of them is Jesse. He let me test drive my new Prius, and after that he showed me all nice features of the car. After purchasing the Prius he helped me to connect my phone to the car and patiently explained to me how to do it. He was very polite, patient, and professional salesman. I recommend him if you decide to buy a car. Flura.
Had an appointment for an free oil change and waited there for almost 2 hours. Was the last customer out the door 15 minutes past the time the service department was closed. An oil change isn't a service that should even take the hour I was told it would be at check in. This isn't the first time I have been kept waiting way past the quoted time this has happened every time I have dealt with the service department. I realize that they are a busy dealership but when it happens every time this is unprofessional customer service
Thanks for getting our key fob fixed and for the advice on oil changes moving forward
Every time we go to Toyota with a need we are very well taken care of!
I have lived in Yakima 9 years and have always received excellent service for my 2016 Avalon with 62,000 miles on it. The serviceman, Jedidiah Blanco, commented recently that my car looked like it was new!
Tony was amazing and gave excellent customer service explaining every detail and process of my appointment! Would recommend him to a friend or family member.
Great service and communication. I received regular updates and information about my vehicle which was helpful.
Great timely service! Friendly welcoming staff. Jedidiah Blanco provided excellent service!!! Thank you for servicing our vans we will be back in the future!
Excellent customer service made for an easy and efficient buying experience. The trade in of our CRV went very smoothly also. Special thanks to Gilbert Young who worked with us to secure the purchase of the RAV4.
All service people were prompt, Courteous, informative, respectful, not pushing agenda by where my mileage stands.
Everyone is extremely polite and super helpful I appreciate the free car wash coupons Thank you
They found an issue and took care of my trucks’ steering rack leak. I appreciate their thoroughness.
Believe the dealership analyzed and performance service to my expectations. Did not appreciate paying the 3% credit card fee. Seems as though that should be a dealer cost to assure your payment in a timely secure manner.
Tony was very polite. He asked if I had any concerns. After the oil change Tony went over the multi point form. He went over future attention filters.
The service department is always busy but people are all so nice Very organized They stay in touch throughout the service by text and I like that
Jed did a fantastic job with my service appt. He was well prepared...easy to tell he brushed up on my vehicle maintenance prior to my arrival. Everything was explained in detail. I had lost a lot of trust in the past year with Clary Toyota, but Jed has made all the difference. Honest and professional. Great hire.
Tony was super helpful, he made my difficult tire blowout experience smooth and took good care of me. I was back in my car within a few days!
Very polite very courteous took care of me quickly would most definitely recommend excellent service
Bait and switch tactics. Management does not accept responsibility. Dealer won and me as the Customer did not feel good about the purchase.
🙌🏻 Derek Jordan is the BEST sales expert! Derek was fantastic from beginning to end—honest, knowledgeable, patient, and genuinely a great guy. He listened to what I wanted, respected my budget, and made the entire car-buying experience easy and stress-free. No pressure, no games—just excellent customer service. I’m so glad I found him and would 100% buy from Derek again! Highly recommend Derek Jordan at Bud Clary Toyota of Yakima! 🚙👏
Martín C is the man.. go see him for all your car needs, he will treat you like family!!
I had a previously terrible experience when I purchased my last vehicle so when I came in to Toyota I was greeted wonderfully by my sales person and he made me feel at ease and confident in the vehicle that I purchased. Definitely was an amazing experience. Thank you to my sales person Derek and everyone at Yakima Toyota.
Very accommodating. Relatable associates. Team atmosphere. Will go the extra mile for you. Convenient location.
Well organized location, helpful staff, quick and thorough service. Bla bla bla bla bla bla bla
Our visit started out well. Found the car I wanted and did the paperwork. Brought my down payment in on Wednesday and that is where the issues started. Got my car, drive it home and realized I did not receive any of my paperwork and there was no temp plates on my car. Drive back down, got my temp plates. Due to the finance woman being off on Wednesday I was unable to get my paperwork. Thursday I received a call stating that the courtesy driver would call me and let me know when they would bring me my paperwork. ... Read More DealerRater - Oct 2, 2026
People were very nice. Work was done quickly. What else can I say? Thank you.
Everything went fine and they were very timely in doing the work. I really like my car.
They got the best service crew, friendly, respectful and funny! Will be going back every time my vehicles need work ! Martin is the best !
I had a great experience with the sales team at Clary. I really appreciate the follow through of the team even after the purchase
Exceptional service that they provide there and very helpful answering all the questions we had.
Easy to schedule service, Jedidiah kept me informed and very pleasant to work with. I wikl be back
Our experience at your dealership was nothing short of phenomenal. Your staff was great our salesman. Joe was excellent like to thank you for delivering the truck to our address. Also, thank you very much. We will recommend everyone we know to check you guys out. God bless you and everyone at Bud Clary Toyota thank you.
Max is one of the best service advisors at Bud Clary Toyota! Always does a good job at explaining the service that was done on my vehicles and answers any questions I may have. Highly recommend!
Really bad with their timing to fix cars told me my car would be ready in a few hours and took them a whole day
Very nice salesman, cared about our needs and wants and even fulfilled his promises whether or not he made a mistake.
I came in early, with the hope of getting done early-and it worked. Max is always courteous and supportive of my needs with my Rav - he had good suggestions for additional care and also understanding that I needed to bring the Rav back later for that work.
Staff is very helpful and friendly. All questions answered in a timely manner. Good communication.
Great to work with. Made it an easy transaction and we love the 4 Runner
Sales staff were too busy to help me, i waited at the front counter over 15 minutes without anyone approaching me. One salesman walked rapidly buy me and said I get right to you, he later walled by me without acknowledging my presence